Role Overview:The Junior IT Support Analyst – Retail Systems provides everyday operational support for internal IT and business systems used across Cash & Carry, wholesale, and retail locations. The role supports the effective use of existing applications, databases, and reporting tools to ensure smooth business operations.This position is focused on system support, operational monitoring, and data accuracy. It does not involve software development or advanced technical design responsibilities.Key Responsibilities:Provide first and second line support for retail and wholesale systems, including POS, inventory, and order management platformsSupport the daily operation of existing business applications and reporting tools used across multiple store locationsPerform routine data checks, validations, and reconciliations to ensure accuracy of transactional and inventory data.Verify data and generate standard operational reports.Assist with system updates, patches, configuration changes, and new store rollouts under established procedures and operational KPIsManage user access, permissions, and basic system configurations in line with internal proceduresLiaise with third-party vendors and internal IT teams to assist with issue resolution and scheduled system updatesProvide guidance and assistance to store staff on system usage and basic troubleshootingRequired Skills & Competencies:Familiarity with POS systems, ERP platforms, inventory management, or order processing systemsAdvance Excel skills for data analysis and reporting.Ability to interpret system reports, logs, and dashboards to support operational decision-making.Basic working knowledge of SQL / MySQL to support reporting system to generate various operational reports.Strong troubleshooting, analytical, and problem-solving skillsUnderstanding of how IT systems support retail and wholesale business operations.Basic understanding of IT tools. exposure to HTML, Python, or AI tools is advantageous but not required.Ability to communicate technical information clearly to non-technical usersWell organised approach to managing multiple tasks and prioritiesRequired qualifications & Experience:Degree or Master's qualification in Information Technology, Computer Science, Artificial Intelligence, or a related discipline.Experience in IT support, application support, systems operations, or technical business support rolesExperience in Retail / Wholesale industry.Exposure to retail, wholesale, logistics, or multi-site operational environments is an advantage. Experience applying technical and analytical knowledge in a support, monitoring, or operational roleJob Type: Full-timePay: €30,000.00-€36,000.00 per yearBenefits:Employee discountWork Location: In person