Description
**This role requires fluency (speaking, reading, and writing) in one or more European languages - French, German, Dutch, Polish, Turkish, or Portuguese - as you'll drive quality across Alexa+'s multilingual experience in 100+ countries.**
Come join us to launch Alexa+ globally to millions of customers across 100+ countries, solving hard challenges in multilingual, conversational CX evaluation across multimodal experiences spanning text, voice, and visual across many device surfaces. We are solving hard challenges in validation across speech, visual, conversational quality, locale cultural, and linguistic dimensions - building agentic automation tooling that spans the full quality spectrum from synthetic test generation, to LLM-as-a-Judge evaluation, to visual validation using AI, to cultural relevancy classification powered by machine learning.
As a Sr. Quality Assurance Engineer in the Alexa Global Quality (AGQ) team, you will own the end-to-end quality of Alexa+ ensuring millions of customers receive a culturally relevant, high-quality experience spanning voice, text, and visual modalities.
You will tackle complex challenges in multilingual conversational CX evaluation - building agentic automation tooling that spans the full quality spectrum from synthetic test generation, to LLM-as-a-Judge evaluation, to visual validation using AI, to cultural relevancy classification powered by machine learning. Our team focuses on expanding Alexa+ globally while maintaining the cultural and linguistic nuances that matter to our diverse customer base. You will define global test strategies, architect AI-powered evaluation frameworks, and shape how quality is measured across multiple features, endpoints, and languages.
Your work will span both strategic and hands‑on execution. You will run end-to-end test suites autonomously and manually, monitor production trends, and take decisive action to improve the customer experience. You will create metrics and reports on quality status, technical operations, and system performance across all locales, driving towards quality bars that are consistent yet culturally appropriate per market.
You will also develop automation and quality tooling that improves test efficiency across a global organisation, and collaborate effectively with product managers, Country Product Managers, designers, engineering, locale experts, and business teams to deliver the best overall experience - factoring in financial goals, usability targets, and locale‑specific customer expectations.
A day in the life
As a Sr. QAE on the AGQ team, your day will involve reviewing automated test results across multiple locales, triaging quality signals from production, and collaborating with engineers and locale experts to resolve issues. You will balance strategic work – refining evaluation frameworks and driving tooling improvements – with hands‑on testing of new Alexa+ features before they reach customers worldwide.
About the team
The Alexa Global Quality team ensures Alexa+ delivers an exceptional, culturally authentic experience to customers in every supported locale. We combine deep linguistic expertise with niche AI‑powered evaluation to scale quality at pace. Our culture values ownership, curiosity, and a genuine passion for delighting customers across cultures and languages.
Basic Qualifications
Knowledge of QA methodology and tools, with demonstrated experience in an QAE role
Experience in delivering test frameworks, test tools, leading the QA projects and initiatives
Experience in automation testing
Experience in manual testing
Experience working as a Quality Assurance Engineer
Experience with Linux operating system, embedded systems, consumer devices, or mobile apps
Experience programmatically testing products, measuring test coverage, developing the best automation, driving testability and diagnostic
Preferred Qualifications
Knowledge of at least one modern object‑oriented programming language such as C++, Java, Objective‑C
Experience in UI Automation (preferably on mobile platforms)
Fluently speak, read and write in one or more of the following European languages (French, German, Dutch, Polish, Turkish, Portuguese)
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