Supervisor - Personal Shopping
41 Victoria Square, Belfast BT1 4QG, UK
Full-time
Company Description
Flannels is a leading luxury retailer known for delivering an exceptional shopping experience with a curated selection of the world’s most coveted brands. Our Supervisors, with the support of their sales team, play a key role in offering bespoke styling advice and a premium, personalised service to our customers.
We are now looking for trend aware & fashion conscious retail leaders to join our team in Flannels Belfast.
Job Description
Your Role:
Maximise turnover to exceed required targets and identify opportunities to continually improve performance
Manage and motivate the performance of the team to ensure sales targets are met and exceeded
Be a strong presence on the shop floor to drive sales both personally and through the team
Ensure exceptional customer service is delivered at all times
Ensure all members of the team have the tools and knowledge to deliver the key business objectives
Manage the presentation and merchandising of seasonal stock in line with Head Office directives
Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors
Drive and deliver KPI's
Create and maintain customer profiles via Flannels’ clienteling tool
Develop and nurture strong relationships with customers, ensuring loyalty and repeat business.
Research, source and find products to satisfy clients’ requests and needs
Monitor correspondence and ensure prompt response to all enquiries
Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role
Qualifications
Your Profile:
You will be an exceptional people manager, with strong leadership and motivational skills
Excellent communication, planning and organisational skills
Passionate about fashion, with extensive knowledge of luxury brands and designers.
A people-person with excellent communication and interpersonal skills.
Target-driven with a proactive approach to achieving sales goals.
Ability to work in a fast-paced, client-focused environment.
Personal qualities
High level of personal energy to drive projects to completion
Confident and assertive
Positive and enthusiastic with a can do attitude
Passion for fashion retail
Professional manner
Trend aware, fashion conscious and well presented at all times
Additional Information
The Rewards:
Base salary £30,222 per annum
Weekly/Monthly & Quarterly Commercial Bonuses
20% staff discount across all Frasers group brands
We offer a wide range of Development Courses with National Qualifications
50% Uniform discount
Cycle to work scheme
Long service awards