Mallow, County Cork, Ireland Company: Bitrecruit Client / Employer: Occupop
About the Role
As a complete end‑to‑end solutions provider, EPS Group is seeking an Area Service Coordinator to join our Service & Repair Team based in the Cork Region. The role involves coordinating day‑to‑day services for site‑based teams to deliver comprehensive mechanical, electrical and ICA service and maintenance to clients in the Cork region.
Key Responsibilities
Manage customer needs from initial contact to developing and successfully rolling out a tailored service plan.
Liaise with EPS service teams to ensure efficient job arrangements and availability of correct parts prior to service works.
Oversee both preventative and reactive maintenance programs for key customers, including relevant tendering applications.
Coordinate and plan weekly schedules for service crews in collaboration with the wider team of coordinators.
Work with customer engineering teams, review service work report sheets and ensure timely invoicing in line with payment terms.
Communicate service reports to customers and issue proposals and recommendations for follow‑up actions.
Collaborate with internal departments to ensure all requirements for new plant and equipment repairs are assigned to jobs in conjunction with the workshop supervisor.
Procure correct replacement parts from suppliers.
Prioritise emergency calls and adjust work schedules accordingly while demonstrating flexibility.
Conduct periodic site visits to establish customer needs and develop service delivery plans.
Key Competencies and Skills
Strong technical and analytical skills with an understanding of water and wastewater treatment processes.
Proven ability to coordinate and manage a computerised Service Management System.
Adaptability to rapidly changing circumstances and emergency callouts.
Experience in fault finding and problem‑solving in collaboration with on‑site team members.
Commercial awareness to drive departmental growth and build robust customer relationships.
Qualifications
3–5 years of experience in a similar service industry role.
Full clean driving licence.
Compensation and Benefits
Competitive salary and benefits package, opportunities for professional development and career growth, CPD accredited employer, collaborative and supportive work environment, laptop or desktop with work mobile phone, flexible working options dependent on location and role requirements.
Equal opportunities employer.
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