Access to Care Manager – UPMC Whitfield Hospital, Waterford
Location: UPMC Whitfield Hospital
Job type: Permanent
Overview of role
The Access to Care Manager will be part of an integrated team across our UPMC healthcare services in Ireland that will simplify Access to Care for our patients.
The successful candidate will operate with agility, diplomacy and diligence to ensure the success of value creation and performance optimisation within UPMC, furthering our mission of bringing life-changing medicine to all patients and communities for whom we are privileged to serve.
We are looking for a candidate with healthcare experience who is hands-on and comfortable dealing with multiple systems and reports, confident dealing with all levels of management, and proactive in seeking and implementing process improvements.
Primary Duties and Responsibilities
In conjunction with the Director of Access and Access to Care Managers, work to create an integrated Access to Care team across our Healthcare Services, promoting good teamwork and excellent patient experience.
In consultation with the Director of Access and hospital GMs, assess and implement process improvement measures for the Access to Care team.
Display a positive attitude and discuss decisions or policies in a positive, problem-solving way.
Manage, develop and identify opportunities for team members through engagement and competency appraisal, mentoring and feedback, based on clear objectives for each team member.
Promote a culture of personal responsibility where team members are supported to deliver and held accountable for performance.
Manage the inpatient scheduling teams located in Waterford and Kilkenny for UPMC hospitals in Ireland.
Manage the medical secretary group located in Waterford.
Work with inpatient scheduling team leaders to motivate the team to ensure services are delivered responsively to changing demands.
Review current inpatient scheduling SOPs and processes, identifying opportunities for standardisation and alignment.
Work collaboratively with hospital DONs/ADONs to ensure smooth and effective delivery of inpatient scheduling, allowing business leaders to proactively address service needs for each hospital.
Ensure agreed pathways are in place to support all access points, from patient admission, discharge and claims management.
Identify metrics and implement reporting of key performance indexes for the access functions under your remit.
Work with team leaders to develop a culture of "Get it right – first time."
Collaborate with the Access to Care managers to provide an improved patient experience and communication process.
Support, as required, the Access to Care and hospital teams in all other activities and adhoc projects linked to patient access.
Qualifications & Experience
12 months experience in a similar role or healthcare setting.
Relevant business qualification (Degree or equivalent).
At least 12 months previous people-management experience required.
Excellent working knowledge of Microsoft Office.
Experience of healthcare systems including iPims desirable.
Salary:
€55,000 – €65,000 per annum based on a 39-hour week.
This job description is intended to be an outline of the areas of responsibility.
As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
Equal Opportunity Statement
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Fully paid maternity and paternity leave for new parents.
Competitive pension plan.
Company-funded death in service benefit x 3 times.
Critical illness cover for all employees up to the age of 66.
Enhanced annual leave up to a maximum of 27 days.
Flexible working opportunities to support work around external family commitments.
Opportunities for each employee to reach career goals through continued learning and/or advancement.
Performance and Recognition
Rewards for performance that support the goals and mission of UPMC through our annual ACES programme.
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