The successful candidate will be responsible for overseeing the group reservations function, ensuring an efficient experience from quotation to contract.
* Ensure every enquiry is tracked, followed-up, and thoroughly documented.
* Enter groups into Opera with relevant notes, traces, and rates.
* Action daily group traces and chase or cancel groups on option in time.
* Coordinate information/queries with Hotel Operations.
* Recognize regular and repeat business and note special requests for Reception.
* Complete necessary weekly/monthly reports.
* File efficiently and timely.
* Upsell and recommend hotel facilities.
* Know hotel market pricing and review pricing appropriately.
* Implement sell guidelines for groups and coordinate management of group business closely.
The ideal candidate will have at least three years' experience within a hotel reservations office with group reservations experience, preferably in a four-star setting.