Senior Amazon Channel Manager – Smartbox Group
Smartbox Group is seeking a commercially-minded, strategic operator to lead our Amazon channel across Europe. This is a senior role for someone who blends tactical Amazon expertise with leadership maturity. You will be responsible not only for day-to-day operations but also for shaping the long-term strategy, aligning internal teams, and driving performance across multiple markets. This person will serve as the primary point of contact for all things Amazon — externally with Amazon teams and internally across commercial, logistics, content, and senior leadership.
Responsibilities
* Develop and execute the Amazon business strategy across all European markets. Identify opportunities to grow revenue, profitability, and brand visibility.
* Lead weekly and monthly business reviews, define goals, and establish KPIs for success.
* Drive a culture of continuous improvement through structured testing and experimentation.
* Build strong relationships with internal stakeholders across content, finance, logistics, and performance marketing.
* Advocate for Amazon priorities within the wider business and influence decision-making at senior levels.
* Act as the representative for the Amazon channel in key business forums and planning cycles.
* Provide informal mentorship to junior team members and help foster a culture of accountability and ownership.
* Serve as the anchor of the Amazon team within Smartbox, reinforcing a strategic and proactive identity for the channel.
* Maintain high standards of operational excellence across content, catalog, pricing, SEO, inventory, and account health.
* Ensure the flawless implementation of promotions, launches, and pricing changes.
* Proactively monitor performance, identify issues, and resolve challenges with minimal oversight.
* Manage relationships with Amazon Vendor Managers and Seller Support contacts.
* Apply a test-and-learn mindset to channel optimizations, including AB testing content, pricing, and promotional tactics.
* Define and drive 1P and 3P strategy including pricing, catalog management and logistics programs.
Experience Requirements
* 5–7+ years directly managing Amazon Seller and/or Vendor Central accounts. Deep knowledge of Amazon 1P and 3P, including logistics programs (FBA/Vendor logistics), reporting and analytics tools, and content optimization best practices.
* Experience designing and running structured AB tests or experimentation frameworks on Amazon or ecommerce platforms.
* Strong operational background with a track record of process ownership and consistent performance improvement.
* Demonstrated success in defining and delivering strategic channel plans in an ecommerce or retail environment.
* Strong analytical and problem-solving skills; comfortable working with performance dashboards, datasets, and insight generation.
* Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
* Prior experience working across multiple EU markets is a strong advantage.
* Bonus experience mentoring or managing others in a fast-paced commercial team.
Qualities
We value ‘solution-seekers’, rather than ‘problem spotters’ and we love a positive attitude – people who want to make the most of every day and situation with a belief that we can always find ways to do things better. We also value a good sense of humour and vibrant energy.
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