Job Title: Venue Director
As our flagship Waterford venue's driving force, you will own its culture, drive performance, and create an atmosphere that keeps customers returning.
The Opportunity
* Lead a team of supervisors and frontline staff, ensuring exceptional customer experiences and strong commercial results.
* Take full responsibility for the venue's profitability, with a focus on budgeting, cost control, and revenue growth.
* Develop and execute effective marketing strategies to grow footfall and build customer loyalty.
Key Responsibilities
1. Drive Business Performance
* Take ownership of the venue's P&L, driving profitability through budgeting, cost control, and revenue growth.
* Use performance data to inform commercial decisions and maximize profitability.
2. Create an Unforgettable Atmosphere
* Be the venue's ambassador, ensuring a vibrant, welcoming, and compliant environment at all times.
* Handle escalated customer issues with professionalism and strong service recovery skills.
3. What You'll Bring
* 3-5+ years of management experience in a fast-paced, customer-facing environment.
* Strong commercial acumen and leadership skills.
* Excellent communication and interpersonal skills.
Why Work With Us
* Real Autonomy: Run the venue as your own business with support from senior leadership.
* Competitive Package: Attractive salary plus performance-based bonus.
* Clear Career Progression: Opportunities to advance within a growing organisation.