Clerical Officer Grade III - Sligo, Sligo
Client: Cpl
Location: Sligo, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: e50bd41d1f3f
Job Views: 2
Posted: 21.05.2025
Expiry Date: 05.07.2025
Job Description:
Grade III Clerical Officer
Job Specification & Terms and Conditions
Principal Duties and Responsibilities
In line with employer policies, procedures, and best practice standards, the Clerical Officer will:
Administration
* Provide office support, answer queries, and offer reception/telephone services.
* Stay informed about relevant documentation and procedures.
* Manage data, including maintenance, correction, collation, interrogation, validation, and processing.
* Maintain accurate, up-to-date records and filing systems (both electronic and paper).
* Assist in or prepare reports as needed.
* Provide information and support to Service Managers, teams, clients, patients, and the public.
* Respond promptly to all communications.
* Perform additional administrative tasks as directed.
* Represent the service positively.
Customer Service
* Make and receive phone calls from the public.
* Use email for communication when necessary.
* Promote a customer-focused environment.
* Ensure service users are treated with dignity and respect.
* Act on feedback from service users and report to Line Manager.
Service Delivery and Improvement
* Handle sensitive and confidential information in accordance with GDPR guidelines.
* Participate in innovation and support change initiatives.
* Identify potential issues and consult with Line Manager as needed.
Standards, Policies, Procedures, and Legislation
* Keep updated on relevant policies, procedures, and guidelines.
* Understand and adhere to HIQA standards and related protocols.
* Support sustainability initiatives within the service.
If interested, please apply with your current CV.
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