Operational Lead
This role is ideal for someone who excels in a dynamic environment, enjoys guiding teams, and is passionate about delivering exceptional customer experiences.
* Overseeing daily hotel operations during duty shifts ensures seamless service delivery.
* Effective coordination across all departments, particularly food & beverage, is crucial for success.
* Supporting a team of up to 40 staff during peak periods requires strong leadership skills.
* A hands-on approach to service delivery and problem-solving is essential for this role.
* Assisting in food & beverage service where needed helps maintain high standards.
* Monitoring service levels and customer satisfaction throughout the shift is vital for continuous improvement.
* Managing stock control and participating in regular stocktakes are key responsibilities.
* Supporting staff training and development is critical for team growth.
* Contributing to the execution of internal sales initiatives in collaboration with the sales team enhances business performance.
* Handling customer queries or issues professionally and efficiently maintains a positive reputation.
* Ensuring compliance with health & safety and HACCP requirements is paramount for a safe working environment.