We are seeking an experienced leader to join our hotel's leadership team. As a Deputy General Manager, you will be responsible for the day-to-day operations of our 4-star resort hotel.
Your primary role will be to lead and manage all departments, ensuring exceptional service, cleanliness, and hygiene standards. You will work closely with the General Manager and other senior managers to drive team performance and development through mentorship and coaching.
Key responsibilities include:
* Leading and managing day-to-day hotel operations
* Providing mature leadership with a visible, hands-on approach in the hotel
* Ensuring highest levels of service, cleanliness, and hygiene throughout all departments
* Coodinating and chairing regular departmental and interdepartmental meetings with HODs
* Driving team performance and development through mentorship and coaching
* Preparing strategic reports and contributing to the formulation of business plans
* Reviewing and analysing financial reports weekly and quarterly
* Overseeing event operations, ensuring a seamless guest experience
* Maintaining up-to-date SOPs and training practices, with a strong emphasis on service excellence
* Monitoring stock control, purchasing, and payroll while ensuring adherence to cost controls
* Enforcing compliance with all health & safety policies and procedures
To succeed in this role, you will require:
* A minimum of 3 years' experience in an Operations or Deputy GM role in a busy 4/5* hotel in Ireland
* A proven track record in hotel management, with a solid understanding of operations
* Strong leadership skills with the ability to inspire and develop high-performing teams
* Excellent communication and interpersonal skills with guests, staff, and stakeholders
* Solid knowledge of budgeting, forecasting, cost control, and payroll management
* Proficient in hotel IT management systems and Microsoft Office Suite
* Strong organisational skills with attention to detail and the ability to multitask