We are seeking a highly motivated and collaborative Business Analyst to support the Programme Management team. The role will be part of our Strategy, Change & Transformation team, which shapes, enables and drives the strategic change agenda within Group COO, and plays a central role in our leading global business. The Business Analyst is accountable for surfacing, understanding and documenting business processes and requirements, identifying areas for improvement, and ensuring that business and programme needs are met through process improvements or strategic changes. This role strategically bridges business needs and technical solutions, ensuring alignment between business objectives and project work.
About COO – Strategy, Change & Transformation
Flutter delivers world‑class brands at global scale with a challenger mentality. The Group COO’s Mission is to supercharge the ‘Flutter Edge’ – the collective power and global differentiator that empowers local hero brands with the benefits of a global leader across Product, Technology, Expertise and Scale. In this context we shape, enable and drive the strategic change agenda within Group COO. We deliver end‑to‑end solutions, collaborating with Flutter leaders to bring strategy, strategic programme & portfolio management and business change management to life.
Accountabilities & Responsibilities
* Support the programme team and collaborate with business units to surface, analyse and document requirements and processes in line with strategic objectives.
* Gather and document requirements with the business, ensuring transparency and alignment to business expectations.
* Support project management activities including planning, monitoring and reporting.
* Perform data analysis and generate insights to support decision‑making, reporting with clear outcomes and metrics.
* Collaborate across business units and delivery teams to align planning with outcomes, driving incremental business value realization.
* Drive continuous improvement by recommending incremental improvements to the programme and project work, including gap analysis and process improvement opportunities.
Skills & Capabilities
* Experienced in a business analyst role, preferably within Consumer, Retail, Tech, Gaming or eCommerce industries.
* Excellent communication and teaming skills.
* High quality attention to detail.
* Ability to elevate data analysis and reporting through visualisation, insight and storytelling.
* Experience in project management methodologies.
* Comfortable navigating a global organisation and collaborating with multi‑functional teams.
* Ability to coordinate and work in a fast‑paced environment.
* Problem‑solving and analytical skills.
* A track record of successful delivery within a team.
Qualifications & Experience
* Strong/Proven abilities in project reporting and analytics.
* Experience with process & document management tools, such as PowerBI, Jira and Excel.
* CBAP, CCBA, CSM, MSP or equivalent certification is a plus.
* Experience working in a highly regulated environment.
* Familiarity with digital / technology transformation.
Measure of Success
* Project Delivery: Support the delivery of end‑to‑end solutions by starting transformations well, implementing well and optimizing beyond delivery. Achieve key results on time and within budget while maintaining high quality and compliance standards.
* Team Development: Support the development of the wider Strategic Change & Transformation function, growing our collective capability, capacity and sense of team.
* Elevating Transformation across Flutter: Approach for uplifting and innovating to develop our strategic delivery capability across Flutter.
* Operational Efficiency: Enable demonstration of tangible improvements in operational processes and business performance as a result of project initiatives.
* Customer Satisfaction: Build strong relationships and ensure clear communication across teams & management.
* Risk Management: Actively catalogue and report on business risks, ensuring minimal disruption to business operations and supporting our enterprise risk profile.
* Change Adoption: Support the smooth implementation of new processes or systems, with high adoption rates and minimal resistance.
* Continuous Improvement: Embed a culture of continuous learning and best practice sharing across teams and projects.
About Flutter
Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to use our significant scale and challenger mentality to change our industry for the better. By changing the game, we believe we can deliver long‑term growth while promoting a positive, sustainable future for all our stakeholders. We operate a diverse portfolio of leading online sports betting and iGaming brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, Tombola, Betfair, MaxBet, Junglee Games and Adjarabet.
Benefits
* Uncapped Holiday Allowance
* Enhanced Pension Scheme
* Bonus Scheme
* Life Assurance
* Income Protection
* Private Healthcare (with option to add dependent)
* £/₤1,000 annual self‑development learning fund & Access to thousands of Udemy courses
* Invest via the Company Share Save Scheme, Discount vouchers, Volunteering days
* Enhanced Parental Leave and paid time off for appointments
* Reward portal (e.g., electric car scheme, gym membership discounts)
* On‑site Gym, Canteen and Gaming area plus many more!
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Project Management
Industries
Entertainment Providers
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