Overview
The role of Appliance Installation Assistant in Harvey Norman involves assisting our drivers with deliveries and appliance installations of goods in our customers homes, interacting with our customers, and providing amazing customer service experiences which help make Harvey Norman a great place to shop. This is a white glove in home delivery/installation operation.
Your Tasks
* Assist with loading and unloading delivery vans, safely.
* Assist with delivery of appliances direct from our warehouses or stores to our customers homes.
* Calling Harvey Norman Customers in advance of delivery to confirm estimated time of arrival
* Assisting with installation of appliances and or furniture assemblies
* Removal of old products and packaging
* Answering all phone calls/queries regarding deliveries from our Customer Delivery Office
* Care of Proof of Delivery paperwork
* Keeping the delivery van clean and tidy at all times
* Be an ambassador for the Harvey Norman brand and install & assembly/delivery service.
* Adherence to the companies Policies and Procedures at all times.
* Perform other related duties as required.
Your Knowledge, Skills And Experience
* Experience and Qualifications
* Excellent Communication Skills
* Well-organised and adept at problem-solving
* Flexible and willing to go the extra mile to ensure customers expectations are exceeded.
* Excellent telephone skills
* Customer Oriented Be respectful to customers as the highest priority of the business.
* Hardworking, Conscientious, & Self Motivated Possessing a high degree of self confidence and maturity. Motivated by internal goals and have tenacity in chasing goals.
* Team & Collaborative Working Contributes positively to the achievement of team objectives.
* Continuous Development Be preparedto undertake in house and external training to enhance performance and the customer experience.
* Honest & Ethical Demonstrating honesty and being a role model for honest and ethical business practices.
* Excellent Timekeeping
Why People Join Us
* Were Dynamic and growing!
* Fun, high energy work environment
* Culture of developing and promoting from within the company
* Our entrepreneurial spirit
* Great staff discounts
Additional Information
* This is a Full Time - 11 month fixed term contract with a 6 month probationary period and potential for permanency.
* We need employees to be flexible about when they work, covering store opening hours, including evenings, weekends and public holidays.
* The successful candidate will be required to attend a company induction day.
Skills
Appliances Installation | Customer Care | Installation | Excellent Communication Skills | Good Organisational Skills
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Civil Engineering
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