Job Description
We are seeking a highly skilled and detail-oriented Investigation Specialist to join our team. As an Investigation Specialist, you will play a crucial role in evaluating transactions and safeguarding our global customer base, profitability, and brand while maintaining a high bar of customer experience.
The successful candidate will be responsible for investigating suspicious buyer activity and behavior that could pose a risk to our customers or merchants. You will communicate with buyers, merchants, and other external and internal customers via email and telephone to make informed decisions about risk.
You will also maintain our site quality by enforcing Amazon's Policy Guidelines and take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, you will follow established escalation paths to ensure resolution.
In addition, you will participate in special projects/assignments and partner with business teams as necessary. You will consistently achieve/exceed weekly productivity and quality standards.
About the Role
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.
BASIC QUALIFICATIONS* Proficiency in both English and Dutch (C1/C2 level) with an ability to compose grammatically correct, concise and accurate written responses.* Experience working with Microsoft Office including Outlook, Word, and Excel.
PREFERRED QUALIFICATIONS* Previous work experience in a customer service/retail environment.* Knowledge of or experience in a fraud/risk management environment.* Experience in insurance, finance, data analysis, research, translation, or training.* Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.* Self-disciplined, diligent, proactive, and detail-oriented.* Excellent problem-solving skills.* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build trust of our customers and sellers.