About Us – Recruitment Partner
Centrue Recruitment, based in the City of London, is acting as the recruitment partner for this position. We support our clients with tailored end-to-end hiring solutions and are managing the recruitment process on their behalf.
We're working with a prestigious, fast-growing
Software provider company based in Dublin City Centre
- they're looking for a dynamic, motivated Customer Support Agent & KYC Analyst -
Fluent in French or Arabic or Japanese
for their dynamic team. If you have a passion for financial services and a talent for Customer Support, this is your opportunity to thrive in a global, fast-paced environment.
About the Role
Customer Support Agent & KYC Analyst – Fluent in French or Arabic or Japanese - City Centre, Ireland (Fully On-site)
One of the leading companies in the Financial Services industry -
they are a rapidly growing Software provider and progressive business offering a range of Digital banking solutions to customers and organisations worldwide. They are now seeking a
Customer Support Agent & KYC Analyst
Fluent in French or Arabic or Japanese
for their Central Dublin office.
Responsibilities
* Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email or occasionally phone support.
* Maintain detailed records of customer interactions, inquiries, comments, and complaints.
* Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
* Deliver excellent customer service by responding to customer enquiries in a timely and professional manner.
* Review and analyse customer information to ensure compliance with regulatory requirements and company policies.
* Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
Requirements
* Fluent proficiency in both spoken and written English and Fluent in either French or Arabic or Japanese ( any one of these 3 languages)
* Strong problem-solving skills with the ability to provide reasonable solutions to customers.
* Prior experience in customer-oriented roles
* Prior experience KYC roles is highly desired but not essential
* Excellent written and verbal communication skills in English.
* Strong customer service skills, including empathy, patience, and problem-solving abilities.
* Familiarity with customer service software and tools.
* Ability to work independently and as part of a team in a fast-paced environment.
* Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.
Skills and Experience
* High school diploma or equivalent; University degree preferred.
* 1+ years of experience in Customer service, preferably in a Global support environment.
* Excellent communication and interpersonal skills.
* Strong customer service skills, including empathy, patience, and problem-solving abilities.
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