Scope: Fully Employed
Model: Fully Onsite
Location: Dublin
Industry: B2B SaaS
Responsibilities:
Own the content strategy and deliverables for your designated product focus
Collaborate with Product, Engineering, and Design to craft clear, concise microcopy that supports user flows
Review user experiences and provide feedback to improve UI/UX design
Write Help Center articles including how-to's, tutorials, and best practices
Create in‑product assistance such as walkthroughs, tooltips, and contextual help
Track feedback channels to identify user needs, evaluate content performance, and shape priorities
Stay current on industry trends and apply new approaches for a global audience
Implement a Chameleon writing style - a proven ability to modify ones tone and voice to match the customer and use case
Ability to manage and prioritize your tasks with input from outside stakeholders
5+ years of experience in microcopy/UX/content writing and Help center content
Working experience producing user documentation, including guides, tutorials, and best‑practice articles according to team standards
Mother Tongue English
Please note: Unfortunately, visa sponsorship is not possible for this role. Only applicants with the legal right to work in the UK will be considered
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