Global Operations' (GO) focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Scaled Operations (SO), within GO, manages the human expertise required for the integrity and experience of our community and business.Meta is looking to hire an experienced and hands-on Technology Program Manager (TPM) to join our Scaled Operations (SO) to with the proven track record of proactively working on issues may not be clearly defined and require strategy and direction.As part of Meta's strategic focus on integrating AI into operational processes, this role will lead Infrastructure and Security programs to transform how we operate within Scaled Operations. The TPM will be responsible for leading the execution of several large-scale initiatives and will work with various stakeholders including Engineering, Product, Operations, and Vendors. Technology Program Manager Responsibilities:Understand the architecture and integration points of Meta's community support processes, products, and policies. Drive system design discussions in the Infrastructure and Security domainsAnalyze, map, and redesign internal operational workflows to identify pain points and opportunities for automation and efficiency gainsProvide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases of technology solutions. Develop and manage end-to-end project plans and ensure on-time deliveryArchitect end-to-end automation solutions, leading technical design discussions and ensuring technical scalability, robustness, and compliance with Meta standardsUse problem-solving skills to resolve large and complex business problems. Analyze complex support flows and provide recommendations for process, policy, and product improvementsTrack, analyze, and report on key operational metrics and business impact of automation initiatives to determine where to focus optimization effortsManage cross-functional programs covering a range of products across all lines of the business, driving cross-functional engagement with product managers, engineers, business stakeholders, and external partnersDevelop playbooks, reusable templates, and best practices to scale successful automations across Scaled OperationsMinimum Qualifications:5+ years of experience in technology program management focused on software, or related experience in working on development infrastructure and toolsExperience leading medium/large scale technology solution implementation, specifically within automation, AI, or advanced system infrastructure domainsKnowledge of software development processes and best practices. Knowledge with project and issue tracking systemsDemonstrated strategic thinking with analytical and complex problem-solving experienceTrack record of operating across multiple teams, demonstrating creativity, being detail-oriented, and delivering results in a highly organized mannerExperience in fostering seamless cross-functional working relationships in medium to large organizationsFamiliarity with AI/ML concepts and their application to business process optimizationPreferred Qualifications:Experience in Cloud architectureHands-on experience working on AI-coding tools (Cursor, GitHub Copilot, Codeium)Hands-on experience working in Deep Learning / Neural Networks, and Agentic workflowsAdvanced degree in Computer Science, Engineering, Operations, or a related technical fieldExperience working with data visualization toolsExperience working in a technology company or consulting firmAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.