Overview
Be among the first 25 applicants. Fannin Limited is part of DCC Vital. At Fannin we provide the medical devices, pharmaceuticals and diagnostic products that help healthcare professionals and patients across the Island of Ireland and the UK manage illness and restore health. We seek to be the best service provider of Medical Devices, Medicines and Services to the healthcare sector.
With the heritage of care giving dating back to 1829 we have track record in medical supplies and pharmaceutical distribution to support our claims. We deliver confidence in our ability and, with the backing of DCC, one of Irelands largest PLCs, we have the financial strength to sustain and develop our business which is underpinned by our dedicated workforce.
Position
Position: Customer Service Executive
Reporting to: Customer Services Manager
Location: Medisource, Kilcoole, Co Wicklow
Responsibilities
* Engage with retail and hospital pharmacies via telephone, email, fax and online system to provide a first-class level of service.
* Liaise with customers to handle product enquiries and generate, update and administer orders.
* Coordinate with the warehouse to ensure a seamless flow of order information and keep customers updated on delays or issues.
* Collaborate with all departments to communicate trends and customer feedback accurately within the business.
* Identify customer issues and resolve them promptly to maximise customer satisfaction.
Qualifications & Experience
* At least 5 years of previous customer care administration experience.
* A good level of computer literacy, especially MS Office.
* Excellent communication and interpersonal skills with a customer-focused and positive nature.
* Self-motivated and driven with strong problem-solving abilities.
* Team player with a polite and professional telephone manner.
* Experience using Sage MMS is beneficial; experience in the pharmaceuticals sector is advantageous.
Skills
* Attention to detail
* Time management
* Interpersonal skills
Employment Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Administrative and Support Services
Location notes
Kilcoole, County Wicklow, Ireland
#J-18808-Ljbffr