Hrs As a Company
HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting‑edge ecosystem, enabling seamless efficiency and automation, surpassing travelers' expectations.
TravelTech redefines the online lodging experience, offering personalized content from selection to check‑in, ensuring an unparalleled journey for corporate travelers.
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2‑click book‑to‑pay feature streamlines interactions for travelers and hoteliers.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data‑driven focus delivers value‑added services and high‑return network effects, creating substantial customer value.
HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.
Business Unit
We are looking for an engaged and skilled IT Support Administrator (m/f/d) to strengthen our Corporate IT department. In this role, you will provide high‑quality technical support to our employees while contributing to the administration and improvement of our IT infrastructure. The ideal candidate combines strong customer service skills with solid technical expertise and a proactive, solution‑oriented mindset.
Challenge
Provide Level 2 technical support for client hardware, mobile devices, and peripherals
Troubleshoot hardware, operating system, software, and connectivity issues
Handle incident escalations from the Service Desk and ensure timely resolution
Support users onsite and remotely, maintaining a strong customer service focus
Manage onboarding and offboarding (accounts, devices, permissions) on site in our Vietnam offices
Support administration of Active Directory / Entra ID, including user and group management
Assist with Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive)
Contribute to basic network support, including LAN/WAN/Wi‑Fi troubleshooting and VPN access
Assist with endpoint security, patching, and compliance using Intune
Participate in infrastructure projects such as system upgrades, rollouts, and office IT deployments
Collaborate with senior engineers on improving system reliability and performance
Drive root cause analysis and help reduce recurring issues
Maintain documentation of solutions, processes, and IT assets
For this exciting mission you are equipped with…
5+ years of experience in IT support or IT administration
Strong troubleshooting skills for Windows operating systems and PC hardware
Good understanding of networking concepts (TCP/IP, DNS, DHCP)
Experience administering Microsoft 365 and user environments
Familiarity with Active Directory or Entra ID
Ability to work with ticketing systems and follow ITIL‑based processes
Knowledge of endpoint management platforms (Intune, or similar)
PowerShell or scripting experience
Strong communication and customer service mindset
Analytical thinking and structured problem‑solving capability
Ability to handle both operational support and infrastructure tasks
Documentation‑focused working style
Proactive, adaptable, and eager to learn
Fluent English skills are a must have
Location, Mobility, Incentive
Competitive Pay: Attractive salary package with a 13th‑month bonus and reward bonus
Hybrid Working Model: Embrace flexibility of working from both home and office that supports better work‑life balance and boosts productivity
Recognition that Matters: We celebrate your milestones with meaningful rewards and long‑term commitment opportunities (after 2 years, 5 years, 10 years, etc. of service)
Comprehensive Benefits: Private health insurance for you and family members, plus full statutory coverage (social, health, unemployment)
Time to Recharge: 18 days of paid leave per year, including sick days
Continuous Growth: Dedicated learning budget, access to Udemy, English classes, mentoring, and global workshop/business forum opportunities
Support for Your Day‑to‑Day: Meal and parking allowances to keep life simple
Culture That Empowers: Company trips, year‑end celebrations, structured quarterly team bonding, culture activities for cross‑team collaboration – because strong teams drive meaningful outcomes
Refer and Earn: Generous referral bonus for every successful hire you bring in
Location: Anna Building, District 12, Ho Chi Minh City
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