Overview of the Customer Success Manager Role
We are seeking a seasoned Customer Success Manager to drive business growth through effective customer relationships, built on trust, transparency, and commitment to mission success.
Key Responsibilities:
* To train and mentor customers on our platform, ensuring maximum value from open-source data collection and analysis.
* To daily problem-solve and assist customers with innovative use cases that push the boundaries of technical possibility.
* To act as the voice of the customer internally, communicating feedback and requests to a cross-functional product team.
* To research, explore, and implement new technologies to support customers.
Essential Skills and Qualifications
* Experience in collecting Publicly Available Information (PAI), production of OSINT and/or OSINF, internet investigations, or thorough online research.
* Passion for technology's potential to drive change.
* Ability to prepare and deliver product demonstrations, training workshops, and customer briefs.
* Interest in international current affairs and information technology advancements.
* An ethical, legal, and transparent approach to data collection.
* Capability to obtain and maintain a security clearance for this role.
Bonus Points if You Have:
* Exposure to social network analysis, and knowledge of clear, deep, and dark web investigation.
* Experience as an all-source analyst, business intelligence analyst, or law enforcement investigations.
* Experience working within a SaaS or digital consultancy environment.
* Ability to explain complex issues to users in a simple manner.
* Experience with data analytics, or data and network analysis.
* Exposure to Agile software development methodologies.