Fundraising Admin & Donor Care Officer
The Irish Blue Cross is recruiting for a Fundraising Admin & Donor Care Officer.
Job Title: Fundraising Admin & Donor Care Officer
Contract: Fixed Term
Responsible to: Campaigns and Fundraising Manager
Hours: Part Time (approx. 25 hours per week, Office based)
Due to the nature of the role, you may be required to work outside of these hours
Salary: Commensurate with experience
Location: Inchicore, Dublin 8, DO8 EY92
About The Irish Blue Cross
The Irish Blue Cross is a Registered Charity with a long tradition of providing low-cost veterinary care to pets of eligible owners through our Inchicore Clinic and network of mobile clinics. We also provide a horse ambulance service that attends all Irish race meetings and events. The Charity's funding comes from various sources including services, government, local authority, corporates, individuals, gifts, bequests, fundraising and marketing events and initiatives.
Our mission is, to offer affordable veterinary care to eligible owners, promote welfare and responsible pet ownership, and to alleviate the suffering of animals.
About the role
We are seeking a compassionate, detail-oriented Donor Care Administration Officer to join our small, friendly fundraising & comms team on a part-time basis. This person will play a key role in ensuring an excellent experience for our donors through timely and accurate processing of donations, maintenance of donor records, and supporting fundraising activities with efficient administrative support.
You will be required to,
Donor Support & Communications
1. Respond to donor enquiries by phone, email, and post in a professional, empathetic, and timely manner
2. Send acknowledgements, thank you letters, and receipts for donations
3. Help maintain strong relationships with existing supporters through warm and personalised communication.
Data Management & Reporting
4. Accurately record donations and supporter details using our CRM
5. Manage recurring donations and direct debits, liaising with finance as needed
6. Generate reports to support donor stewardship and fundraising campaigns.
Fundraising & Campaign Support
7. Assist in the preparation and delivery of fundraising mailings (postal and email)
8. Support donor engagement events and community fundraising activities when required.
General Administration
9. Maintain organised filing systems (digital and paper-based)
10. Liaise with suppliers and service providers (e.g. printers, mailing houses)
11. Perform other admin duties relevant to the role and team
About you – essential requirements
12. Previous administration or customer service experience
13. Proficient in Microsoft Office applications
14. Experience in working with CRM systems
15. Excellent interpersonal and communication skills
16. Experience of working to tight deadlines
17. You will have a positive, flexible, and caring attitude
18. Basic knowledge of GDPR as it relates to supporter data.
Desirable requirements
19. Experience of working in the not-for-profit sector
20. Experience of working with volunteers
21. Full driving licence and access to a car
22. Working knowledge of Salesforce CRM.
Our benefits
23. Training allowance
24. Pro-rata - 20 annual leave days (plus 5 discretionary company days)
25. Canteen facilities
26. Free car parking
27. Bike to work scheme
28. EAP
29. Annual Reviews.
Our Core Values and What They Mean
Integrity. We act in an ethical, transparent, and honourable way.
Dynamic. We are ambitious and optimistic, striving for success.
Responsible. We are proud of our professionalism and hold ourselves accountable for the work we do.
Fair and Reasonable. We aim to be consistent and treat everyone equally.
Compassionate. We believe in showing respect and kindness and we aim to be supportive and caring in all that we do.
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