General Information
Position:
Technical Customer Support
Languages Required:
Russian & English
Location:
onsite - Sandyford, D18
Contract:
Full-time role 40 hours per week
Work Hours:
24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).
Note:
Sponsorship is not available for this position.
A valid full-time work permit is mandatory.
Duties and Responsibilities
Develop deep knowledge within a complex product group.
Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.
Own tasks end-to-end until they are assigned to a specialist.
Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.
Partner with product support group specialists to determine solutions to advertising bugs and product confusion.
Facilitate a high-end customer experience related to support for advertising bugs.
Mentor team members and own product support areas.
Professional Skills
Excellent oral and written communication skills required.
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
Aptitude to support sophisticated products.
Ability to overcome a product learning curve.
Ability to think critically and problem seek.
Ability to work in teams.
Bachelor's Degree.
Minimum of 1 year of experience Customer Service/Call Centre.
Proficient with using computers.
Basic Qualifications
Language(s) Required: Russian & English (Fluency in both languages is necessary).
As part of the interview process, a written English language test and a language test in the relevant language for this role will be required.
The level required to successfully carry out the role will be communicated.
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