At The K Club, we are currently seeking an experienced Group Reservationist to join our wonderful team.
A UNIQUE RESORT
The K Club is a truly captivating leisure destination tucked away in lush Irish countryside yet on Dublin's doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.
We're a 5-star destination which prides itself on having an incredible 5-star team to match. Across our 550-acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of a team that strives to help one another shine.
The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas, and insights garnered from your own experience. We're certified as a Great Place to Work by our very own employees. That's because our hardworking team members feel listened to, encouraged, and appreciated.
If this sounds like the place where you could begin the next exciting chapter in your career, let's talk.
Here's how you'll bring the K Club's trailblazing vision to life
* To manage the Group Reservations mailbox while prioritizing in order of importance, ensuring emails are responded to within the 48-hour window.
* Focus on Group Rooming Lists and Inputting all rooms whilst upselling, ensuring all bedding details, and payment details are correct.
* Checking the accommodation on all group invoices to make sure correct before sending to group organizer for payment.
* To liaise directly with all hotel reservation enquiries, from quotation, to confirmation, to arrival.
* To ensure all reservations are entered correctly into Opera for each hotel guest.
* To ensure all bookings receive an accurate K Club confirmation.
* Answer all incoming reservation phone calls and handle accordingly.
* Book all room, dining, spa, golf, and leisure activities for guests.
* Book all transport requirements for guests.
* Assisting the reservations team with the arrival process when needed. Calling all guests prior to arrival to reconfirm details and upselling.
This is how we see you:
* Be highly motivated and driven to achieve targets.
* Will have excellent negotiation and decision-making skills.
* Will possess excellent communication and organizational skills.
* Will have fluency in English, both oral and written.
* Will be flexible in their working hours.
* Knowledge of Opera is desirable.
What's on offer?
* The K Club is certified as a Great Place to Work.
* A monthly service charge payment.
* Staff transport to and from work outside public transport hours within the local area.
* Ongoing investment in your personal development with access to internal and external training programs.
* Fantastic opportunities to progress your career.
* Monthly recognition program.
* Employee Assistance Program.
* Social events.
* Uniform.
* Meals while on duty.
* Discounts on stays at the resort and on Food & Beverage for you and your family and friends.
* Life Assurance.
Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months. Should you not wish for your data to be held following the closure of the application process, then we would ask that you please make note of this when submitting your application.
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