We are currently looking to recruit an experienced Travel Reservations Agent for our well-established client in travel industry. The role offers hybrid work (3/2 days) as well as an attractive salary package.
Responsibilities:
* Assisting clients with planning and making reservations.
* Suggesting local tourists' attractions and places.
* Process payments and send reservation confirmation to the clients.
* Explaining to the clients about the services the company offers.
* Answering the clients' questions and complaints.
* Maintaining customer's detailed information.
* Sorting out any issues which may arise during online payments.
* Offering customer service to the client in regards to the cancellation of reservations.
* Providing excellent customer services and customer satisfaction.
* Managing all the guest's emails and calls.
* Ensuring compliance to all security and safety standards.
Requirements:
* Excellent people and problem-solving skills.
* Good communication skills both written and verbal.
* Ability to offer exceptional customer service.
* Ability to multi-task efficiently.
* Good data entry skills.
Salary:
* 30k - 35k DOE