About Us
We are a dedicated audiology company committed to providing exceptional hearing care services across our network of clinics. We pride ourselves on delivering high-quality patient support, excellent customer service, and clinical excellence. We are currently seeking a reliable and organised Receptionist / Clinical Appointment Advisor to join our growing team at our Head Office.
Job Summary
The Receptionist / Clinical Appointment Advisor is the first point of contact for patients and visitors, ensuring a warm, professional, and efficient front-of-house service. This position combines reception duties with clinical administrative support, playing a key role in managing appointments, patient communication, and hearing aid logistics to ensure the smooth running of our clinics.
Key Responsibilities
Reception & Front-of-House:
* Greet patients and visitors in a welcoming, professional manner.
* Manage incoming phone calls and emails, directing queries appropriately.
* Handle patient check-in and check-out, ensuring accurate information is recorded.
* Provide clear information about clinic services, appointments, and processes.
* Maintain a tidy and professional reception and waiting area.
Clinical Administration & Appointment Management:
* Book and manage clinical appointments across all clinic locations using internal systems.
* Ensure accurate data entry and maintain up-to-date patient records.
* Contact patients to confirm, reschedule, or follow up on appointments.
* Collect and process patient payments, both in person and remotely.
Hearing Aid & Logistics Support:
* Administer and track hearing aid repairs, liaising with manufacturers and clinics.
* Arrange payments and dispatch of hearing aid consumables to patients.
* Organise courier collections and deliveries for all clinic locations.
* Conduct regular stock checks at Head Office and support stock management across external clinics.
General Support:
* Provide administrative support to the clinical and operations teams as required.
* Assist in ensuring clinics operate efficiently and patients receive excellent service.
Requirements
* Previous experience in reception, healthcare administration, or patient services preferred.
* Strong organisational skills with excellent attention to detail.
* Friendly, professional communication skills with a confident phone manner.
* Proficient in Microsoft Office and comfortable using scheduling/CRM systems.
* Ability to multitask, prioritise, and work effectively in a fast-paced environment.
* Reliable, punctual, and able to work independently as well as part of a team.
Benefits
* Competitive salary
* Training and professional development opportunities
* Supportive and collaborative team environment
Job Types: Full-time, Permanent
Pay: €27,000.00-€36,478.86 per year
Benefits:
* Bike to work scheme
* Company events
* Employee discount
* Sick pay
Work Location: In person