Nordic Customer Success Manager, Strategic Accounts
Account Management
Dublin, Ireland
The Strategic Accounts team at HubSpot services our highest-paying and most complex customers.
This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they're getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.
As a Customer Success Manager (CSM) on the Nordic Strategic Accounts team you will work with a wide variety of primarily corporate/enterprise-sized businesses.
You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business.
You'll work with a broad number of stakeholders, including leadership, to learn how their teams function and the challenges they face, and help set them up for long-term growth.
This position is available for our Dublin or London offices, or remotely from Ireland or the UK.
Oversee the customer experience for a portfolio of ***** enterprise-level, high-value accounts with the goals of retention and growth.
Build and foster deep relationships at all levels of the customer organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships.
Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot.
Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform.
Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives – all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly.
Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and/or people development.
A personal investment in helping customers succeed.
Fluency in written and spoken English and ideally an additional Nordic language or Dutch.
Experience working with large organisations (200+ employees).
Experience managing a minimum of $8-10M ARR.
A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management.
Experience in doing this with SaaS platforms is desired but not required.
Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations.
Comfortability with navigating change.
Project management expertise, including planning and executing strategic initiatives.
Experience with risk management, account retention, and renewal strategies.
An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively.
Experience as a Senior CSM, Senior Account Management or with strategic partnerships.
Experience working with VP+ or C-suite decision-makers.
Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants:
(m/f/d) –
link to HubSpot's Career Diversity page
.
India Applicants:
link to HubSpot India's equal opportunity policy
.
HubSpot, Inc. is an equal opportunity employer.
As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.
#J-*****-Ljbffr