Soundstore, a leading Electrical Retailer in Munster, has an immediate vacancy for a
Customer Support Team Leader .
This team leader will lead, organize and inspire a dedicated team of 5/6 Customer Support Specialists in delivering an exceptional customer experience for Soundstore.
Key Responsibilities
* Customer Service - is one of the Soundstore core values, making you an attentive, empathetic, caring, friendly, and helpful team member, who supports our customers via phone, email, and chat as well as being an asset to your internal colleagues. Always aim to deliver outstanding support and go above and beyond in your day-to-day duties.
* Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests. You will answer inbound calls, Online chat, and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate, and provide information and solutions to customers and do so with the highest standards of professional customer care.
* Resilience- You will enjoy working in a dynamic fast-paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.
* Communication - You will be able to communicate effectively and efficiently with all potential Soundstore customers who are seeking your help or advice. Your communication skills are critical for creating a strong relationship between Soundstore and its customers which will lead to improved sales Online & in-store.
Ideal Candidate
We are looking for someone who is organised, curious, capable of leading a team and very comfortable dealing with customers and suppliers over the phone or on e mail. This position will suit a motivated, energetic, and enthusiastic person who is customer-focused, has excellent communication skills, excellent written & spoken English, and will have the people skills necessary to deal with customers professionally. The successful candidate will be expected to deal with inbound calls, emails, and chat in an efficient manner and will have the admin skills necessary to ensure the smooth and efficient running of the Customer Support department. A strong interest and/or knowledge of Kitchen Appliances, TVs, and Computers would be advantageous but not essential as full training will be provided. Familiarity with SAP or other similar Computer systems would be beneficial.
Job Location;
The successful candidate will work out of one of our stores. however, there is the flexibility to work from home as part of your working week.
Working Week;
You will work 40 hours over 5 Days between Monday to Sunday.
Previous Call Centre experience although not essential would be a clear advantage.
Expected Earnings €38,000 per annum
The closing Date for Applications is Sunday 25th January 2026.
Skills
Customer Service Assisting Customer Customer Inquiries Customer follow up Telephone Skills Multi-tasking Contact Centre Team Management
Benefits
Work From Home Generous Staff Discount Working from Home