Job Overview
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Key Responsibilities:
Direct and manage activities for customer site in Ireland, including people management, customer satisfaction, P&L, budget management.
Drive a culture of safety and quality by setting clear processes, empowering safety ownership, and ensuring consistent use of systems across onboarding, training, operations, and continuous improvement.
Establish a culture of business ownership and growth by expanding Applied market share, supporting BU and system sales, holding weekly cross-functional reviews, and implementing a multi-level engagement model from site and ops managers to customer and sales to manage the business as one profitable, end-to-end unit.
Cultivate a leadership-driven, inclusive organisation by empowering all levels from techs and CE's, support functions to management to think critically, take initiative, and own outcomes.
Develop a deep, diverse pipeline of future leaders, foster collaboration, and build strong team leads as the foundation for business growth, engagement, and customer success.
Build strong, transparent partnerships with customer Fab leadership, coach Managers, sales and team leads on best practices, and establish the systems, ownership, and alignment needed for successful installs, ramps, and ongoing collaboration ensuring Applied is the preferred strategic partner.
Ensure continuous improvement and accountability by promoting KPI ownership at all levels, leveraging Power BI and SMART Analytics to boost skills, productivity, and digital transformation towards FY28 goals.
Lead site revenue growth and margin improvement by expanding CSA and market share, reducing service costs, and meeting AOP/CMT targets through strategic planning and cross-functional alignment.
Requirements:
Bachelor's degree or higher in a relevant discipline.
7-10 years plus of relevant experience.
Extensive and highly regarded expertise in semiconductor or related industry.
Experience in strategic planning and business analytics.
High level Customer Management experience.
Demonstrated ability to build, lead, inspire, and motivate teams.
Excellent interpersonal skills to communicate complex ideas, anticipate potential objections, and persuade others often at senior levels to adopt a different point of view.
Excellent knowledge of management methods and techniques.
Ability to set and sustain a culture of safety, quality, and productivity across all organisational levels.
Process Improvement and strong decision-making skills.
Strong presentation and negotiation skills.