Senior Application Monitoring EngineerDue to continued expansion of eir evo we are now seeking to recruit an experienced Senior Application Monitoring Engineer who will become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.ResponsibilitiesDemonstrate great determination in resolving complex issues and closing service ticketsBe comfortable at handling major incidents and providing leadership and input into resolutionBe customer focused and deadline oriented in a strict SLA driven environmentSupervising the Service Desk activities and engineersMonitoring and reviewing team/individual performanceProduction of weekly reports on performance levels of the Service Desk including Service Levels, calls outstanding, trend analysis and exception reportingEffective communication with other members of IT division including IT ManagementIdentify gaps in processes and servicesWrite efficient, easy to follow user guides and documentation and maintain a clear focus on building knowledge managementAssist SDM with weekly, monthly ReportingTeam Planning management (annual leave, Rota, Week-end coverage for remote support, special events/support needs…)Hands on technical duties related to providing infrastructure support in a Virtualized environment (Windows Servers, VMware, AD, MS Exchange, MS SQL)Daily Team huddle leadingBi-monthly 1-2-1 meeting with team membersMaintaining Team cohesionRegular tickets quality checks (ITIL conformity, content, follow-up)Team members’ education/trainingProcesses and documentation creation, update, and lifecycle follow-upEscalating issues to management and others as neededExperienceDemonstrated people management / team lead experience and excellent communication skills, both verbal and written3+ years’ experience supporting a Windows / VMware environmentExperience with change management in a corporate environmentExperience dealing with senior technical and management stakeholders in a corporate environmentStrong problem solving and analytical skills based on 3+ years’ experience in a technical support roleGood experience in working with Windows Servers, VMware, Active Directory, MS Exchange, ITIL knowledge and technical certificationsREF: EVO7503Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo
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