Job Overview
To provide exceptional customer service and effectively coordinate service scheduling for our Service & Commissioning Engineers.
The role requires 2-3 years of experience in a similar position, with excellent communication skills and the ability to work under pressure to meet deadlines.
Key Responsibilities:
* Service Scheduling Coordination: Assist with the schedule of all service labour appointments for the engineers once the customer order number and appropriate paperwork have been received.
* Proactively plan work in advance and efficiently respond to emergency breakdowns.
* Allocate the appropriate skill-coded Engineer to ensure that all Engineers have a full day's work.
* Maximise service revenues by achieving monthly service labour targets and monthly forecasting.
* Update the Service Board as soon as new information becomes available and maintain an updated version.
* Respond to all Customer Schedule inquiries in a professional and efficient manner and ensure that all queries are closed out without delay.
Maintain regular contact with the customer, keeping them informed of progress at all times. Prepare and issue Quotations for breakdowns and emergency service response and follow through effectively.
Requirements
The ideal candidate will possess strong analytical, problem-solving, and decision-making skills. They will be able to communicate clearly and accurately, providing instructions to the engineers to ensure that all service work is carried out as specified.
Benefits
This role offers opportunities for career growth and development within the Service Team. The successful candidate will receive comprehensive training and support to excel in their position.
What We Offer
We offer a competitive compensation package and a supportive work environment. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.