JOB DESCRIPTION
Job Title: Hotel Receptionist
Reports to: Front Office Manager
Scope and General Purpose Of Job: Responsible for the smooth running of reception ensuring that the high standards of customer service are constantly achieved.
Duties & Responsibilities
* Greet and welcome guests; answer their questions or concerns.
* Provide an outstanding guest experience.
* Answer and forward incoming phone calls.
* Ensure reception area is tidy and presentable.
* Maintain guest records and book reservations.
* Complete basic cashier responsibilities.
* Contact necessary staff to solve problems when challenges arise to ensure guest comfort.
* Provide basic and accurate information in-person and via phone/email.
* Receive, sort and distribute daily mail/deliveries.
* Maintain office security by following safety procedures and controlling access via the reception desk (monitor contractor sign in book).
Job Type: Full-time
Pay: From €13.95 per hour
Benefits:
* Company events
* Employee discount
* Flexitime
* Gym membership
* On-site gym
* On-site parking
* Sick pay
Ability to commute/relocate:
* Rosscarbery, CO. Cork: reliably commute or plan to relocate before starting work (required)
Work Location: In person