Mercier Consultancy MD is excited to offer a fantastic opportunity for a German Speaking Player Support Specialist focused on Riot Games accounts, based in Sofia, Bulgaria. This role is ideal for individuals who are passionate about gaming and dedicated to providing outstanding support to the German-speaking player community. You will be the primary point of contact for players, addressing their inquiries and ensuring an excellent gaming experience.
Key Responsibilities
Provide high-quality player support in German through various communication channels, including email and chat
Assist players with account management, technical issues, and game-related questions
Resolve player concerns efficiently to ensure customer satisfaction and retention
Document player interactions accurately to aid continuous improvement of support services
Collaborate with internal teams to relay player feedback and help enhance the gaming experience
Stay informed about Riot Games' titles and industry trends to provide knowledgeable assistance
Requirements
Fluency in German (oral and written) is required; proficiency in English is a plus
Previous experience in customer or player support roles is advantageous
Strong understanding of gaming culture and familiarity with Riot Games' titles
Excellent communication, problem-solving, and interpersonal skills
Ability to troubleshoot technical issues and provide effective solutions
Willingness to work in Sofia, Bulgaria
Benefits
Competitive Monthly Salary
Fully Paid Relocation Package
Monthly Performance Bonus
1500 Euro Signing Bonus
Fully Paid Training
Health Insurance
And Much More
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