Daycare At Home Coordinator Role Summary:
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As a dedicated professional in care coordination, we are seeking an experienced individual to oversee and support the provision of care services for clients living with dementia and other support needs in their own homes.
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* Key Responsibilities:
* Staff Management and Development: Supervise, coordinate, and support the work of Day Care at Home Care Workers.
* Manage recruitment and ensure comprehensive induction and ongoing training for staff.
* Conduct performance reviews, manage disciplinary or grievance procedures, and promote consistent application of organisational policies.
* Schedule and maintain staff rosters based on client needs and service efficiency.
* Prepare and approve staff pay sheets and travel expenses.
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* Operational and Service Oversight:
* Maintain accurate records for staff, clients, and care delivery.
* Liaise with HR, senior management, and the Home Care Coordinator on staffing and operational issues.
* Ensure compliance with Service Level Agreements and internal policies.
* Collate and report service statistics to management and external stakeholders.
* Apply for and manage grant funding and other income streams to support the service.
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* Client-Centred Care Coordination:
* Assess, identify, and manage client needs, and determine the most suitable care service (Day Care at Home, Day Care, or Home Care).
* Prepare detailed care specifications and review care plans regularly.
* Conduct risk assessments and address health and safety concerns appropriately.
* Maintain client confidentiality and promote dignity and quality of life.
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* Engagement and Communication:
* Promote positive communication between staff, clients, and family carers.
* Liaise with GPs, PHNs, and other health professionals to promote and expand the service.
* Organise events and seminars to raise awareness of care services.
* Provide support and education to family carers and offer phone-based support as needed.
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Qualifications and Experience:
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We require qualifications and experience in care coordination, preferably within dementia or community care services. Strong leadership and communication skills are also essential. Knowledge of care planning, risk assessment, and client support documentation, as well as proficiency in managing teams, rostering, and record keeping, is necessary.