We are currently recruiting for a Bar Person to join the team at the Castle Oaks House Hotel & Estate
Main Purpose of the Job:
Responsible for ensuring guests receive a high level of Customer Service in our Food & Beverage Outlets and meet the four star Castle Oaks House Hotel's standards of quality and service.
The Hotel:
The Castle Oaks is part of the Só Hotel Group. The Só Hotel Group was established in 2016. Founded by Pat McDonagh, we are a dynamic, modern group of Irish family-owned hotels, delivering accessible luxury in elegant, guest-focused surroundings. Our properties include Athlone Springs Hotel Athlone, Castletroy Park Hotel Limerick, Lough Rea Hotel and Spa Co. Galway, Charleville Park Hotel Co. Cork and Killeshin Hotel Portlaoise. The Castle Oaks is a beautiful country house venue located on 26 acres in the picturesque village of Castleconnell just 10 minutes outside Limerick city and 5 minutes from the M7 motorway. The Castle Oaks has 62 luxurious rooms and suites.
Reporting to:
As a Bar Person with Só Hotels you will report to The Food & Beverage Manager, Restaurant Manager, Bar Manager, Duty Manager (or such person as designated by management).
Main Duties:
* Ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
* To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
* To serve all our guests in the bar therefore will need prior experience with full knowledge of beverages including wine and cocktails.
* Assist in achieving hotel and departmental goals in relation to mystery audits, customer comments index etc.
* To assist guests at all times.
* Ensure all guest queries are handled promptly and efficiently.
* Ensure initiative in relation to the speedy resolution of guests queries or problems.
* Report on all guest feedback to a supervisor or manager.
* Carry out departmental standards in accordance with the SOP Manual.
* Ensure hotel standards are achieved at all times.
* Ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
* Accept flexible work schedule necessary for uninterrupted service to hotel guests.
* Provide support where necessary in other areas of the hotel.
The following candidates must have the following for this position:
* Must have a minimum of 2 years experience within a four star hotel, restaurant or bar.
* Be courteous and focused on providing a consistently high standard of service.
* Must be standards driven and detail orientated, with the desire to progress within the luxury market.
* Must have the ability to lead, multi-task and make sound decisions in a fast paced environment.
* Maintain a professional image at all times through appearance.
* Must possess excellent communication and interpersonal skills.
Benefits package:
* Car Parking
* Employee discount at Só Hotel group properties.
* Career development and progression opportunities.
* Food allowance.
* Employee Assistance Programme
* Bike to work scheme
* Complimentary use of the Leisure Club
We do not require the assistance of any recruitment agency at this time.
Job Types: Full-time, Part-time
Benefits:
* Employee discount
* Food allowance
* On-site parking
Experience:
* Bar: 1 year (preferred)
Language:
* English (required)
Work Location: In person