Technical Account Specialist – Butter
Bailieborough Co Cavan
Lakeland Dairies Co-operative Society Limited (The Group) is the second largest dairy processor on the island of Ireland. The business is complex and ambitious with a milk supply pool of 2 billion litres of milk, drawn from over 3,200 family farms across 16 counties.
With the most modern dairy manufacturing facilities in 6 locations on a cross-border basis, the Group supplies to a broad customer base including some of the world's foremost 'blue chip' companies across the dairy food ingredients, foodservice and consumer food channels on a domestic Ireland, UK, European and global basis. Internationally we export some 240 different products to over 100 countries worldwide.
The Group's Agribusiness Division (Lakeland Agri) operates a state-of-the-art Animal Feed Manufacturing Facility and is a leading and innovative provider of the highest quality feeds and agricultural inputs to dairy, beef and sheep farmers across the north and south of Ireland.
Lakeland Dairies is seeking a passionate and detail-oriented Technical Account Specialist to join our Food Ingredients team, focusing on our butter and cream customer accounts. This is a customer-facing technical role where you'll be the primary point of contact for all quality and technical queries, ensuring exceptional service and compliance across our operations.
Key Responsibilities
* Act as the primary technical contact for butter and cream customers, managing all complaints and ensuring timely resolution.
* Respond to customer queries on technical and quality issues, maintaining strong relationships and trust.
* Coordinate with the Foodservice Division and internal teams on customer audits, visits, and technical queries.
* Lead and manage customer audits and factory visits, ensuring compliance and implementing corrective actions.
* Maintain and develop the BRC Food Safety Management System for the Butter production facility.
* Monitor daily operations to ensure HACCP and hygiene standards are upheld.
* Drive continuous improvement initiatives in collaboration with factory management.
* Manage all product specifications related to butter production, packaging, and logistics.
* Conduct internal audits on quality, hygiene, and housekeeping.
* Oversee Corrective and Preventive Action (CA/PA) processes in the Butter plant.
* Set and track goals for improved customer satisfaction.
What We're Looking For
* Degree in Food or Dairy Science.
* Experience in a Technical/QC role within a regulated food or dairy manufacturing environment.
* Knowledge of HACCP (FETAC/QQI qualification preferred).
* Experience with customer audits and familiarity with GFSI standards, food legislation, and hygiene practices.
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Closing date for receipt of applications is 20/10/2025
Lakeland Dairies Ltd is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us at or email
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Company pension
* Employee assistance program
* On-site parking
* Wellness program
Work Location: In person