Senior Systems Analyst
Location:
MacDonagh Office
Job type:
Fixed Term
Overview of role
UPMC are recruiting a Senior Systems Analyst on a fixed term contract.
Under the general direction of Applications Services Manager, the Senior Systems Analyst oversees the software management lifecycle for all enterprise and critical applications deployed across UPMC's international facilities.
Responsible for the on-going assessment, design, and development and implementation of administrative and clinical systems.
Primary Duties and Responsibilities
Develop and maintain tools and processes to effectively manage the full lifecycle of UPMC's inventory of software applications across facilities in Europe and future expansion.
Define external interfaces, constraints, quality issues and other non-functional requirements.
Partner with project managers to complete requirements documentation in accordance with project schedule.
Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
Document changes to baseline requirements through standard change control process.
Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
Perform end user and application support functions including problem solving and resolution of application function defects.
Provide systems and application training.
Develop and execute project presentations.
Participate in special projects as required.
Participate in the development of various departmental training initiatives.
Manage application pipeline of requests, prioritizing with relevant stakeholders and application workgroups.
Manage the full lifecycle of application integrations.
Interview end users, stakeholders, and project sponsors to assess business and clinical needs; create business, functional and technical requirements documents based on captured data and in accordance with departmental protocol/standards.
Develop, implement, and maintain rigid upgrade/patching processes to include comprehensive testing (functional, unit, end-user), validation, and go-live decision making.
Develop, implement, and maintain a comprehensive training program for end-users, ensuring optimal use of all applications and their future improvements.
Develops and maintains a disciplined documentation strategy to ensure complete and updated set of functional and technical requirements, evaluation criteria, process flows, operational routines, training materials, etc. and are made available across the organization as appropriate.
Performs vendor management by maintaining oversight and escalations of all issues and product enhancements.
Monitors vendor's performance in accordance with purchasing, services, and support contracts.
In collaboration with technical team, facilitates direct end-user support escalations, incident response actions, and root cause analysis delivery upon resolution.
Performs additional duties and management responsibilities as assigned.
Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach.
Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.
Responsible for ensuring that service is provided to the IT client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.
Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviours.
Knowledge of GDPR and good knowledge of patient data is highly desirable.
Qualifications & Experience
Experience in a hospital or clinic setting preferred
Experience Supporting Patient Administration Systems, Electronic Medical Record System, Cardiology applications, Radiology/PACS systems
Experience with HL7, FHIR, API integration technologies
Healthcare Information Technology experience
5-7 years of total related experience, including three years in a senior or lead role, OR equivalent combination of education/experience.
Degree or certification in information technology, software life cycle management, or significant training in the support and maintenance of enterprise level applications.
5 years' experience implementing, supporting, and/or training on one or more of the following enterprise level applications: Electronic Medical Records, Patient Administration
Off-hours support may be required.
The frequency varies based upon business needs
Full clean driver's license
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation
– Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
Benefits
– Fully paid maternity and paternity leave for new parents.
Competitive Pension Plan, company funded Death in Service Benefit x 3 times.
Critical Illness cover for all employees up to the age of 66.
Performance and Recognition
– Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance
– Enhanced annual leave up to a maximum of 27 days.
Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities
– Opportunities for each employee to reach their career goals through continued learning and/or advancement.
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