Dublin, Ireland
There has never been a more exciting time to join the world of mobility
The automotive industry will change fundamentally by ****: electric drive and fully-networked transportation with autonomous drive will determine how we move around in future.
With the Group strategy "NEW AUTO – Mobility for Generations to Come", the Volkswagen Group is a significant driver of this transformation.
Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG, the largest automotive company in the world with many of the most iconic automotive brands.
In Ireland, we are the national sales company of six brands - Volkswagen, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles.
Our combined share of the Irish automotive market is 25%.
Purpose of the Role
The National Learning Centre (NLC) Training & Operations Lead plays a key role in coordinating and delivering high-quality training programmes across the National Learning Centre.
The role ensures that technical, sales, and customer experience programmes support Volkswagen Group Ireland's learning strategy and business needs.
This is an excellent opportunity for an experienced L&D/operations professional ready to take their next step into leading centre-wide operations, scheduling, and programme delivery, with strong support and development from the wider Training and Technical Services team.
Key Responsibilities
Programme Planning, Coordination & Delivery
Plan, schedule, and coordinate training programmes across brands, aligning delivery with business priorities and dealer network needs.
Build and maintain an efficient annual training calendar, balancing capacity, demand, and resources.
Manage the delegate journey end-to-end, including enrolment, pre-course communication, attendance tracking, certification, and follow-up evaluation.
Review programme outcomes, feedback, and utilisation data to identify improvements and enhance learner experience.
Support daily operational management of the National Learning Centre to ensure high-quality learning environments.
Work closely with Facilities, IT, and external partners to resolve issues and maintain readiness.
Ensure adherence to health, safety, and quality standards.
Monitor centre utilisation and contribute to initiatives that improve usage and efficiency.
Stakeholder & Partner Engagement
Work closely with the Head of Technical Service & Training to ensure programme support business goals.
Build effective relationships with brand teams, HR, trainers, and external providers.
Collaborate with VWG UK and Group colleagues to leverage shared content, platforms, and best practices.
Represent the NLC in internal forums and share insights to inform decision-making.
Commercial Management & Reporting
Contribute to efficient scheduling, trainer utilisation, and cost management.
Support revenue opportunities such as venue hire or funded learning initiatives.
Maintain accurate records and programme data within the Learning Management System (LMS).
Produce clear, accurate reports to support leadership visibility on utilisation, satisfaction, and performance.
Leadership & Team Support
Provide clear guidance and day-to-day support to the Training Administrator.
Promote a culture of service excellence, ownership, and continuous improvement.
Engage in your own professional development and support the growth of the wider team.
Skills & Experience
Experience (typically 5 years) in Learning & Development, programme coordination, or training operations.
Strong organisational and project coordination skills with the ability to manage multiple priorities.
Experience working with Learning Management Systems (LMS) or similar scheduling/learning platforms.
Strong stakeholder management skills with the ability to communicate confidently at different levels.
Comfortable interpreting data, producing reports, and making recommendations.
Enthusiasm for improving learning operations and delivering an excellent delegate experience.
Experience in automotive, technical, or manufacturing training environments.
Exposure to vendor management or coordinating external training partners.
Familiarity with project management approaches (PRINCE2, PMP, Agile) or willingness to undertake training.
Previous experience supporting or running training centre operations.
Core Competencies
Collaboration:
Builds strong partnerships across brands and functions.
Customer Focus:
Prioritises a high-quality delegate and trainer experience.
Operational Excellence:
Works efficiently, accurately, and proactively.
Adaptability:
Responds well to shifting priorities and dynamic business needs.
Growth Mindset:
Eager to develop expertise in centre management, programme strategy, and leadership.
Accountability:
Takes ownership and follows through on commitments.
What This Role Offers
A rare opportunity to gain operational ownership of a national learning centre.
Exposure to multi-brand training strategy within a global organisation.
Supportive leadership with mentorship from experienced training and technical development professionals.
Opportunities for professional development (e.g., project management training, L&D certifications).
The chance to shape and influence training operations at a national level.
VGIE is an equal opportunities employer and does not discriminate against race, gender identity or expression, age, colour, marital status, religion, sexual orientation, genetic information, or any other characteristic protected by applicable laws and regulations.
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