National Freephone Helpline Support Workers Women's Aid is seeking three experienced, dynamic and motivated team members to join our National Freephone Helpline Department in ****.
National Freephone Helpline Night Support Workers x 2 National Freephone Helpline Day Support Worker x 1 Women's Aid is seeking three experienced, dynamic and motivated team members to join our National Freephone Helpline Department in ****.
There are two 'Night Support Worker' positions and one 'Day Support Worker' position available for the right candidates.
The purpose of each role is to provide support and information to women experiencing abuse in intimate relationships on the Women's Aid National Freephone Helpline, online Instant Messaging Support Service (IMSS), Text and Email support, and to assist in ensuring maintenance and fulfilment of the responsibilities of the Helpline Service Department as a member of the Helpline Team.
Main Duties and Responsibilities To respond efficiently and effectively to the service user's needs of the National Freephone Helpline, IMSS, text and email contacts.
To support and empower women experiencing abuse in intimate relationships by providing assistance and information on all their options including legal, financial, housing and making appropriate referrals where necessary.
To maintain accurate and relevant records through all medium of contacts; input data while on shift, and record trends and communicate same to Head of National Helpline Services, as necessary.
To provide on-going peer guidance and support to Helpline volunteers and other staff on issues relating to Helpline/IMSS/Email contacts, as required.
To input and maintain up to date and correct Helpline/IMSS/Text/Email statistics on the database.
To support with a structured induction to new Helpline volunteers campaigns; policy work).
More details available in the full recruitment pack below.
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