Job Overview:
This role sits within the IT team and will work to support the day-to-day IT operations for their staff in Ireland and overseas. The successful candidate will be responsible for providing first-line technical support, diagnosing, troubleshooting, and resolving technical issues.
Key Responsibilities
* Provide end-user device support including software applications on i Phones networks AV systems security etc;
The ideal candidate should possess a third-level ICT qualification as a minimum of level 6 certificate relevant business experience is desirable along with Microsoft Windows background essential this position requires an individual who can efficiently manage maintain service desk timely ticket resolution accurate task tracking procure deploy configure hardware peripherals software improve service desk efficiency identify recurring issues update processes documentation deliver effective communication share knowledge guidance IT issues ensure seamless collaboration across teams manage secure storage areas coordinate recycling processes perform duties while adhering compliance regulations guidelines policies procedures organizational standards objective goals needs vision mission values align employee contributions feedback continuous learning development impactful results sustainable performance excellence culture we appreciate your interest this opportunity consider submitting application skills listed below when applying Helpdesk Administrator help Graduate skills
groups IT, ADministrator, graduate '] }.Skill','HelpDesk'.'Title',