Job information
Location: Dublin, Ireland
Company: Bitrecruit
Client / Employer: Occupop
Job reference: caf142506d1dd0924666326f9f821846
Posted: 20.05.2026
Responsible to: Managing Director, Deputy Duty Manager, Director of Rooms, Front Office Manager
Scope & General Purpose of Job
To ensure that the customers are offered the highest quality standards in service and care, anticipating their needs and being attentive at all times.
Responsibilities
Working with the Departmental Managers to ensure that standards of performance within all departments are adhered to, ensuring all services offered are of the highest quality and all employees are trained in the delivery of same
To allocate all duties to the Night Porters to the standards set – including Conference & Banqueting, Bar and Front Office departments
To supervise all staff on duty, deputising when HODs are off duty and taking responsibility for service in all departments
To follow the Night Manager checklist and ensure all work is completed to the required standard, implementing and maintaining new procedures as approved by the Front Office Manager
To work with the Night Porters in offering the guest the highest level of customer service on late check‑in and early check‑out
To maintain vigilance and work in maintaining security at all times
To offer the highest level of Guest Care at all times
To ensure that you have an in-depth knowledge of your departmental product, in addition to being aware of the total hotel facilities
To work as part of the team, being aware of colleagues and their needs, and being flexible at all times
To promote sales within the department and across the hotel
To have pride and commitment in your area of work
To attend training sessions as required
To attend appraisal/assessment as required
To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels
To maintain all company policies and procedures
To ensure that all hygiene regulations are adhered to at all times
To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment
This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management
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