About Michael Murphy Home Furnishing:Established in 1974 and 100% Irish-owned, we pride ourselves on the community, our people, and providing great customer service. With stores in Airside, Sandyford, Wexford town, New Ross, and Newbridge, our mission is to provide quality and stylish home furnishings designed and selected by our family for yours.Michael Murphy Home Furnishings is a leader in the furniture retail market. We are a growing, stable company that is built on family values. Attracting and retaining great employees is one of our top priorities. Michael Murphy Home Furnishings is looking for the right person to join our talented and professional team.About the role:The Store Manager manages the sales team to obtain maximum store growth. This role creates a customer experience resulting in complete customer satisfaction while meeting guidelines. This position assures that store achieves sales and our customer service standards. The Store Manager strives to create an inspirational, fun, and productive culture.The role comes with a salary OTE circa of €60k per annum.Responsibilities and Duties:Create an engaging, positive working environment and strong selling cultureDemonstrate the Company’s Values in the performance of all job functionsDrive sales and increasing overall store performance by building and maintaining a high-performing sales teamProviding overall engagement leadership by acting as a coach and mentor for the stores' sales teamEnsuring that your store represents our brand and your skills to your customers and the community at large by creating and maintaining a store that supports our excellent customer shopping experienceEffectively interacting in person and on the telephone with customers and various departments in the resolution of sales orders and customer situationsTraining and updating Sales Advisors on all products, store policies, and analyzing daily business to ensure efficient operationsWorking with company’s senior leadership team to meet or exceed established sales volume goals.Work closely with Human Resources and senior leadership to address and resolve employee issues.Manage staff rostering to match staffing level requirementsResponds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolutionCreate and maintain the visual presentation of the store by coordinating furniture and accessory placement in accordance with our standards, organize and implement floor movesQualifications and skills:3+ years of experience in furniture retail sales in a commission-driven environment is beneficial but not essentialA minimum of 2 years’ prior experience managing a professional sales team in a furniture retail environment is beneficial but not essentialPrevious store opening experience would be beneficial.A competitive spirit and drive to succeedThe ability and willingness to work a flexible retail schedule which includes week days, and weekends, and bank holidays is requiredOutstanding oral and written communication skillsProven ability to close performance gapsStrong IT skills – comfortable in a technology-driven business, strong skills in ExcelWhy Join the Michael Murphy Home Furnishing Team?Established Legacy: With 50 years in business, we are a well-established company with a strong reputation.Provide staff discountsPension schemeOur Bonus SchemeOur Educational Support SchemeEmployee Assistance: Access our free Employee Assistance Programme for support when you need it.Our wellbeing initiatives like our Bike to work schemeCareer Development Opportunities
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