Employers are seeking a reliable customer service representative to answer phone calls and greet guests in a professional manner.
Job Responsibilities
* Answer all incoming calls promptly, ensuring that guests receive a warm welcome and are directed to the relevant department.
* Respond to guest queries efficiently and effectively, providing accurate information about hotel services and amenities.
* Demonstrate excellent communication skills, conveying complex information in a clear and concise manner.
* Work collaboratively with the reception team to ensure seamless service delivery.
* Utilize MS Office Suite proficiency to access necessary information and resolve guest queries.
Requirements
* Prior experience working in a customer-facing role is highly desirable.
* Familiarity with MS Office Suite is essential for efficient information retrieval and record-keeping.
* Excellent written and spoken English skills are required for effective communication with guests.
Benefits
This part-time position offers flexibility and autonomy, making it an attractive opportunity for those seeking to balance work and personal life. As a valued member of our team, you will have opportunities for professional growth and development.
We are committed to creating a positive and inclusive work environment, where every individual feels valued and supported. If you possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.