Technical Support Engineer - French speaking
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Job Category: Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Commerce Cloud is a leading provider of software-as-a-service (SaaS) eCommerce solutions that enable companies to easily design, implement and manage their own customized eCommerce sites, including websites, mobile applications, and other digital storefronts. Customers use our highly scalable and integrated Commerce Cloud platform to more easily launch and manage multiple eCommerce sites, initiate marketing campaigns more quickly, and improve eCommerce traffic.
Salesforce Commerce Cloud is seeking a Developer Support Tier 2 Engineer to join the Salesforce Commerce Cloud Support Team. This position is for someone who is highly motivated, self-directed, and has a desire to work on a cloud-based eCommerce platform. A successful candidate must be able to help customers and partners overcome technical challenges, and provide hands‑on troubleshooting, debugging feature explanation, and best practice guidance to the broader Technical Support team. The individual we are seeking must be able to take big‑picture holistic views of difficult situations, make tough decisions under pressure, and act in a spirit of sincere collaboration internally and externally.
Responsibilities
* Own the complete end-to-end customer support experience
* Resolve customer service issues and skilfully manage complex customer service problems
* Provide custom code support by debug/troubleshoot and fix inefficient/faulty code to our customers and partners
* Manage customers' expectations and experience in a way that results in high customer satisfaction
* Develop and maintain technical expertise in assigned areas of product functionality and utilise that expertise effectively to help customers
* Oversee and manage the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues
* Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support
* Provide feedback to our Developer Community by answering questions and contributing with best practices/ideas on how to solve customer‑specific requests
* Ability to orchestrate all Salesforce teams efforts and ensure we are a single point of contact for all post‑sales support activities
Minimum Requirements
* Recognized as an industry expert or has previous experience in a similar role.
* Bachelor's degree in computer science or equivalent experience
* 2+ years providing customer‑facing (level‑2 or higher) product/technical support (Web‑based products or eCommerce preferred)
* 2+ years experience with Web service technologies and standards (protocols, security, etc)
* 2+ years experience with Web technologies such as HTML, XML, CSS, JavaScript
* Expert level experience in developing dynamic web applications
* Expert level experience working with Eclipse IDE or similar frameworks.
* Experience providing API support
* Experience supporting and troubleshooting eCommerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.
* Extensive experience working with distributed, component‑based architectures.
* Experience and knowledge of engineering tools such as bug tracking and source code control systems
* Must be proficient with analyzing log files and standard debugging concept
* Experience providing SaaS support is desirable.
* Fluency in French in addition to English
* Strong verbal and written communication skills (English)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Information Technology
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