Job Title: Customer Service Advisor - Branch Banking
Job Type: Permanent
Job Location: Dublin, Onsite
Role Summary: PTSB is seeking individuals looking to build a career in Retail Banking. As a Customer Service Advisor in our branches, you will be responsible for ensuring that every customer’s in-branch experience is as seamless and efficient as possible. Your primary focus will be to engage with our customers on the use of self-service machines and addressing any queries or issues they may have.
Your Responsibilities include:
* Engaging with customers to promote the use of self-service machines.
* Assisting customers with using the machines and answering any questions.
* Troubleshooting any issues related to the self-service machines.
* Ensuring customers have a positive experience by providing support and guidance.
* Addressing any additional customer service queries as required.
Experience & Qualifications
* Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher-Level Grades obtained in five subjects (including English and Maths). Leaving Certificate Applied does not qualify or 5+ years post Leaving Certificate experience.
* APA / QFA Qualification desired but not essential.
Why Join PTSB?
* Education support to complete your Accredited Product Advisor (APA) qualifications.
* Sponsorship to complete APA/QFA qualifications.
* Staff banking rates.
* Wellness initiatives and support programmes.
Shift Pattern: Monday to Friday
For a full job description and to apply, please submit your CV on our website or via the apply link. Our Talent Acquisition Team will review your application and will be in touch regarding the next steps. We reserve the right to draw up a shortlist for interviews.
Candidates must have legal rights to work in Ireland. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
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