Job Description
Job Title: Account Handler – CommercialDescription:We are hiring for our client, a well-established insurance brokerage, who are seeking an experienced Account Handler to join their Mid-Large Operations Team. This is an exciting opportunity to manage a portfolio of commercial clients, providing end-to-end servicing while supporting account retention, business growth, and operational efficiency.The role is ideal for someone with strong commercial insurance knowledge, excellent client relationship skills, and a proven track record in managing and retaining commercial accounts.Top 3 Things to Know About this Job:Manage a portfolio of mid-to-large commercial clients with end-to-end servicing responsibilitiesHybrid working opportunities and a vibrant, collaborative team environmentCompetitive salary, benefits, and support for professional development and industry qualificationsThe Role:• Provide ongoing servicing to existing clients and manage relationships throughout the renewal cycle• Analyse client needs and identify opportunities to enhance their risk management structures• Identify cross-selling opportunities and support the Sales team• Present and negotiate client accounts with insurers, ensuring accurate and timely placement of risks• Maintain clear and accurate client records on Applied Relay, including file notes and documentation• Monitor business metrics including new business, renewals, fees, commissions, and margins• Attend client meetings alongside the Sales team and provide technical support• Lead and participate in business projects as required• Stay informed of insurer appetites, competitor activity, and market trends• Ensure compliance with all regulatory and legal requirements, including Central Bank codes and internal proceduresThe Person:• 3+ years' experience in commercial broking or relevant insurance operations• Strong technical knowledge across commercial insurance lines including:– Marine / Cargo (desirable)– Property & Business Interruption– Employer's/Public/Products Liability– Motor Fleet / Motor Trade– Professional Indemnity– Management Liability (Directors & Officers, Employment Practices)– Cyber Liability Insurance• APA / CIP qualified or working toward qualifications• Excellent understanding of client businesses and industry sectors• Proven track record in account management, retention, and delivering excellent customer service• Strong knowledge of regulatory and legal requirements in insuranceThe Rewards:• Market competitive salary with bonus potential• Hybrid working opportunities• Pension and associated benefits• Stock purchase schemes for employees• Insurance exam support scheme including paid study leave• Discounted personal insurance• Active sports & social club and vibrant working culture• Employee Assistance Programme (EAP)• Onsite parking