**Retail Assistant Job Description**
As a key member of our store team, you will be the first and last person that customers interact with. This role involves working on the shop floor, building great relationships with customers by listening to their needs and finding the right product or service for them.
The responsibilities of this role include greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test, helping customers find the perfect eyewear solution, and more.
You will have opportunities to develop your knowledge through our industry-leading training programme, which includes both workshop-based learning and practical on-the-job experience.
* Ordering, dispensing, and collecting glasses and contact lenses
* Supporting with eye-tests and pre-screening activities
* Providing aftercare support through repairs and adjustments
* Completing operational and administrative tasks associated with dispensing prescriptions
* Maintaining shop floor standards
You will work closely with the store manager and be based in store. This is a great opportunity to develop your skills and knowledge in a fast-paced retail environment.
Key Skills and Qualifications
To be successful in this role, you will need:
* A passion for customer care
* A desire to learn
It would be great if you also have:
* Work experience in a retail or clinical environment
Benefits
We offer a range of benefits, including:
* Discretionary quarterly bonus
* Generous employee discounts for you and a second person (terms and conditions apply)
* Clinical and non-clinical career development opportunities
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
About Us
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.