Are you looking to be part of a purpose driven company? Dentaltech Group is a multi-award winning company, certified Great Place to Work and having won the Business All Stars 7 years in a Row. Winners of the Business Excellence Award for Company Culture, Team and Leadership and we are very proud to be industry leaders in Digital Dentistry in Ireland, scanning, designing and 3D printing dentures across multiple channels in both B2B and D2C. We are looking to add an efficient, well rounded superstar to our team.
This role is for an experienced Receptionist/Front of House manager to manage the reception and associated administration duties to ensure the smooth running of our Swords clinic as well as assisting with our other locations from time to time. Driving the growth in the newest clinic addition to Dentaltech Group.
This is a superb opportunity for someone looking to work with an established company and help grow our newest practice in the group.
Duties include
* Managing incoming calls (External and Internal) from multiple lines, ensuring no calls go unanswered
* Creating and Overseeing the schedules for our clinics and booking patients across the departments to ensure a tight schedule
* Managing our patient booking system and improving attendance
* Organising and managing the incoming and outgoing lab work for patients to ensure efficiency and smooth delivery of care to our clients
* Reception/administration duties including phone answering, patient set up, ensuring the reception and all patient areas are clean and up to standard for our patients at all times, rebooking patients, managing payments and other duties associated with the reception
* Offering all of our new and existing patients a 5 star service.
* Ensuring that all patients receive a genuine, warm, friendly and courteous welcome on arrival and throughout their stay.
* Responding to all queries and requests in an appropriate and timely manner.
* Following proper opening and closing procedures for each shift
* Working closely with our nursing home and patient CRMs
Personal Requirements
The successful candidate
* Will have minimum 3 years experience in the dental industry and have a strong understanding of dental and denture appointments and terminology
* Will have a strong focus on providing consistently high standards of customer service, administration and team-work
* Must be highly efficient and organised
* Self Starter/Superior Customer Service.
* Must have very confident communication manner
* Must have the ability to multi-task in fast-paced environment
Further Details
* There will be a requirement for flexibility in relation to the Rota to facilitate the uninterrupted service to patients.
* Strong organizational skills and an aptitude for details are essential.
* Previous experience in a service industry such as dental/medical or pharma is essential
* A working knowledge of Microsoft Applications (word and excel) and Outlook systems is a necessity.
* Experience with appointment booking systems would be a distinct advantage.
* Full Time Role
* Excellent Salary for the right candidate, negotiable and depending on experience
* There may be a requirement to attend onboarding and training for up to 2 weeks (Mon-Fri)from our HQ in Terenure, Dublin