Excellent opportunity to join a fast-growing B2B SaaS company in the cybersecurity and payments space.
We are hiring multiple
Customer Success Agents
to support English-speaking markets as part of a growing Customer Operations team based in Longford.
This multinational organisation is establishing its EMEA headquarters in Longford and offers comprehensive training along with strong career progression opportunities, permanent contracts and hybrid working.
As a Customer Success Agent, you will be responsible for:
Acting as the primary point of contact for merchants seeking assistance with PCI compliance and platform usage
Responding to inbound merchant queries via phone, email, and chat in a professional and timely manner
Guiding merchants through PCI compliance workflows, including SAQs, validation steps, and status updates
Explaining compliance requirements, timelines, and platform notifications in clear, non-technical language
Assisting merchants with basic ASV scan processes, including initiating scans and checking scan status
Supporting onboarding and basic usage of cybersecurity tools available through the company's platform
Accurately documenting all interactions within the ticketing system and escalating issues where required
Working closely with technical teams by following defined escalation and handoff processes
Participating in quality assurance reviews, coaching sessions, and continuous improvement initiatives
The ideal Customer Success Agent will be:
Excellent in written and verbal communication through English
Experienced in customer-facing support, service, or operations roles in retail, hospitality, banking or customer service
Detail-oriented, reliable, and committed to delivering a high-quality customer experience
What's on offer:
Clear career progression pathways into senior support, technical, customer success, or cybersecurity-focused roles
Comprehensive training in PCI compliance, cyber risk, and security tooling
Opportunity to join a company at an early stage of international growth
A collaborative, supportive working environment with strong learning and development opportunities
Hybrid working
Flexible hours
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