Client Service Executive
The primary purpose of this role is to perform the broking role for a portfolio of clients and provide a superior level of client service supporting the business in the achievement of its objectives. The objectives are expressed in terms of Client, Financials, People and Operational Excellence.
Role
In our Corporate Risk and Broking Retail line of business, we provide appropriate and innovative insurance programmes for our clients. They rely on us to craft strategies to quantify, mitigate and transfer risk, taking advantage of our specialist industry experience and unparalleled market know‑how.
Responsibilities
Perform the broking role for a portfolio of large and global clients across a broad range of risks, dealing with renewals and all mid‑term alterations and queries.
Broad knowledge of financial‑lines products is an advantage.
Achieve best client service in an efficient and friendly manner, ensuring that all client deadlines are met.
Develop an appreciation of each client’s business and culture.
Support and find opportunities to enable growth of existing client accounts.
Foster beneficial insurer relationships.
Follow company procedures for renewals and new business.
Maintain company and regulatory standards/requirements including compliance.
Participate in project work.
Provide technical support to colleagues and help in resolving their client problems.
Build relationships and provide support to a number of different teams across the regions.
Qualifications
CIP qualified.
Previous experience working for an insurer or broker.
Strong client advocate.
Desire to take early responsibility.
Passion for learning about and understanding the insurance industry.
Hard‑working, proactive and flexible.
Capable of solving problems.
Good IT skills, including a high level of proficiency with the Microsoft Office suite.
Good interpersonal, organisational, analytical and communication skills.
Highly accurate with good attention to detail in completion of all tasks.
What We Offer
At WTW Ireland, your wellbeing comes first. Depending on your role, you will receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days. You will also benefit from a €1,500 health insurance allowance, life assurance, future‑focused pension contributions, hybrid working options, educational support, an employee assistance programme and a fully paid volunteer day. Additional perks include a share scheme, cycle‑to‑work programme, dental, critical illness protection, enhanced optical cover and more.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.
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