Westport Estate are hiring for a Restaurant & Outlets Manager
The Restaurant & Food Outlet Manager is responsible for the successful operation of Gracys Restaurant, Café, and Food Trucks at Westport Estate. This role leads a seasonal hospitality team, delivers high‑quality guest experiences, and drives revenue growth particularly through events, functions, and peak seasonal trade.
A key focus of the role is the development and delivery of structured annual training programmes to ensure staff are well‑prepared for seasonal demand, aligned with brand standards, and capable of delivering consistent service across all food outlets.
Principle Responsibilities
Operations & Leadership
Oversee daily operations of Gracys Restaurant, Café, and Food Trucks
Ensure exceptional customer service and consistent brand standards across all outlets
Manage seasonal fluctuations in trade with effective staffing and rostering
Maintain compliance with food safety, WHS, and licensing requirements
Monitor stock control, ordering, and supplier relationships
Staff Training & Development
Design, implement, and review annual staff training plans aligned with seasonal business needs
Lead onboarding and pre‑season training for new and returning staff
Train and coach supervisors and senior staff to support service standards
Ensure cross‑training of staff across restaurant, café, and food truck operations
Foster a positive, professional, and team‑focused workplace culture
Financial & Commercial Performance
Manage labour and food costs to meet budget targets
Monitor sales performance and identify opportunities to increase revenue
Work closely with management to forecast seasonal demand and plan resources
Analyse performance data and implement improvements
Events & Revenue Growth
Develop and execute strategies to increase revenue through events, functions, and estate experiences
Plan and deliver food and beverage operations for estate events, weddings, and special functionsCollaborate with marketing and estate teams to create attractive event offerings
Identify new event concepts and seasonal promotions to drive visitation
Customer Experience & Brand
Deliver a welcoming and memorable experience aligned with the Westport Estate brand
Handle customer feedback professionally and proactively
Ensure presentation standards of venues, menus, and service remain high
Required Qualifications
Minimum 3‑5 years’ experience in hospitality management (multi‑outlet experience preferred)
Familiarity with POS systems, rosters/scheduling software, and basic financial reporting including cash handling and reconciliations
Demonstrated experience managing seasonal hospitality teams
Proven success in event‑based revenue growth
Experience in training, mentoring, and developing hospitality staff
Responsible Service of Alcohol and Food Safety certification
Highly organised with strong planning and time‑management skills
Commercially minded with a focus on revenue growth and cost control
Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.
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